OUR TEAM
JOHN SMART
CO-FOUNDER
Head of Operations and Consultancy – Europe and UK
John is a hospitality consultant with over a decade of experience leading large-format, multi-faceted venues across London and Australia. From high-volume operations to new venue launches, he’s managed teams of over 100 staff, driven record-breaking sales, and built strong community ties, all while keeping guest experience front and center.
Through Smart Group Hospitality, John partners with hospitality venues of all sizes to optimize operations, empower teams, and sharpen digital strategy.
Drawing on deep expertise in venue systems, financial platforms, and inventory tools, he uses data and hands-on insight to streamline service, reduce costs, and drive sustainable, measurable growth.
ERIC REHU
CO-FOUNDER
Head of Operations and Consultancy – Australia
Eric is the Co-founder of Smart Group Hospitality, an award-winning hospitality professional based in Brisbane recognized for Excellence in Service. With years of experience in the industry, he is dedicated to helping businesses enhance and elevate their food and beverage operations. Known for his passion for creating memorable guest experiences, Eric combines fresh energy with practical, hands-on expertise to guide hospitality teams in refining their service, improving efficiency, and achieving consistent excellence. His commitment to quality and innovation continues to inspire teams to deliver outstanding results and build lasting success in an ever-evolving industry.
AMMIE CASEY
Queensland Consultant
Ammie is a passionate hospitality professional based in Brisbane with a wealth of experience leading and transforming venues across Queensland. Having managed multiple pubs throughout her career, Ammie has developed a deep understanding of what drives exceptional service, strong teams, and memorable guest experiences.
As a Queensland Consultant with Smart Group Hospitality, Ammie partners with businesses to help them elevate every aspect of their operation, from service culture to team performance. Her genuine passion for people and her energetic, hands-on approach make her a trusted mentor and a valued member of the Smart Group Hospitality team.
JUANITA RODRIGUEZ
Sales and Events Consultant
Juanita empowers hospitality teams to elevate their event offerings through smart systems, compelling assets, and operational clarity. She specializes in building tailored event packs, designing high-impact function brochures, and refining workflows that support sales and service delivery.
Her consulting approach is both creative and structured, helping venues define service standards, optimize proposal templates, and align event documentation with brand goals. Technically fluent across a range of digital platforms, Juanita ensures teams are equipped with the tools and processes they need to convert leads and deliver memorable guest experiences.
She doesn’t run events, she builds the systems that make them exceptional.